10. OVERSEAS DISCLOSURES AND CLOUD SERVICES
We may store and process personal information using third-party cloud providers or other service providers located in New Zealand and/or overseas (for example, Microsoft 365, Google services, or other SaaS tools whose servers may be in Australia, the US, Europe or other locations).
Where we disclose personal information to parties located outside New Zealand, we will comply with Information
Privacy Principle 12, which regulates cross-border disclosures. In practice, this means that before making an overseas disclosure, we will take reasonable steps to ensure that:
- The receiving party is subject to privacy laws that, overall, provide comparable safeguards to the Privacy Act 2020; or
- We are satisfied the receiving party is contractually required to protect the information in a way that, overall, provides comparable safeguards; or
- An exception applies (for example, you have expressly authorised the disclosure after being informed that the information may not receive equivalent protection overseas).
11. STORAGE, SECURITY AND RETENTION
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure, consistent with Information Privacy Principle 5. Security measures may include:
- Secure physical storage for paper files
- Role-based access controls and authentication for electronic systems
- Encryption, firewalls and other IT security safeguards
- Staff training on privacy and confidentiality
- Contractual obligations requiring service providers to protect personal information.
We will not keep personal information for longer than is reasonably necessary for the purposes for which it was collected, or as required by law or professional rules (for example, minimum file-retention periods). This aligns with Information Privacy Principle 9.
12. YOUR RIGHTS: ACCESS AND CORRECTION
You have the right to:
- Request confirmation of whether we hold personal information about you
- Access that personal information (with some legal exceptions)
- Request correction of any personal information you believe is inaccurate, incomplete or misleading.
To exercise your rights, please contact the Privacy Officer. We may need to verify your identity before responding. In some cases, we may be entitled to refuse your request in accordance with the Privacy Act (for example, where disclosure would breach another person’s privacy or legal privilege). If so, we will explain the reasons for refusal where we are legally permitted to do so.
13. NOTIFIABLE PRIVACY BREACHES
The Privacy Act 2020 requires us to
notify the Office of the Privacy Commissioner (OPC) and affected individuals if we experience a
privacy breach that has caused, or is likely to cause, serious harm (a “
notifiable privacy breach”). We will:
- Take steps to contain and assess the breach
- Determine whether it is notifiable under the Act
- Notify the OPC and affected individuals where required
- Take steps to mitigate any harm and reduce the likelihood of recurrence.
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. Those sites are not controlled by us and may have their own privacy policies. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes in our services or business practices
- Changes in law or regulatory guidance
The updated policy will apply from the date it is published on our website. We recommend checking this page periodically to stay informed about how we handle personal information.
16. QUESTIONS, CONCERNS OR COMPLAINTS
If you have any questions about this Privacy Policy or how we handle personal information, please contact our Privacy Officer. If you are not satisfied with our response, you have the right to make a complaint to the:
Office of the Privacy Commissioner
The Privacy Commissioner can investigate your complaint and help resolve privacy concerns.
Last Updated November 2025